Concerns, Requests, or Complaints
Our highest priority is to make sure your family reaches its goals. To do that, it is important that any concerns, requests, or complaints you may have been addressed and resolved promptly.
- Any enrolled family has the right to openly communicate concerns, requests, or complaints about any service or service provider, without fear of retaliation or losing services.
- Children and families are encouraged to register a complaint starting with their Care Manager and, if needed, proceeding to the Supervisor, Operations Manager, Director of Operations, or Executive Director via email, letter, or phone call.
All complaints or expressions of dissatisfaction will be treated promptly and taken seriously.
The New Jersey Children’s System of Care also has procedures for dispute resolution and appeal, which can be found on their website at performancecarenj.org/families/quality
If you wish to make an anonymous report about suspected Medicaid fraud, waste, or abuse, please refer to this page.